Introduction

There may be times when you need to return an item purchased online. Our Returns and Refund Policy is designed to assist you with your return.

Change of Mind / Exchange of Items

Any exchange or refund that you wish to do can be done within a three-day period from the date of delivery.

Email us at contact@softcarecosmetics.com. Please include your order number and personal details, and we will assist you as quickly as possible.

If you wish to return or exchange goods in the case of incorrect or damaged/ faulty delivery, we will assist you with scheduling a pick-up and refund or an exchange delivery.

On the other hand, for returning or exchanging goods due to an incorrect purchase, or because of a change of mind, it is mandatory that products are sealed to issue a refund or exchange. Please note that if are returning goods due to an incorrect purchase, or because of a change of mind, return shipping charges will be the responsibility of the customer. Additional shipping charges for delivering exchanged goods may also apply.

Incorrect or Faulty Products

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 3 days of purchase at contact@softcarecosmetics.com. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order number in the subject line so we can find your order easily and process your request promptly.

*Please note: We do not reimburse for the cost of delivery.

Refunds will be done only through the Original Mode of Payment. For cash on delivery orders, we will refund via an online store credit to be used within 6 months.