Introduction

There may be times when you need to return an item purchased online. Our Returns and Refund Policy is designed to assist you with your return.

Change of Mind / Exchange of Items

Any exchange or refund that you wish to do can be done within a three-day period from the date of delivery.

Email us at contact@softcarecosmetics.com. Please include your order number and personal details, and we will assist you as quickly as possible.

If you wish to return or exchange goods in the case of incorrect or damaged/ faulty delivery, we will assist you with scheduling a pick-up and refund or an exchange delivery.

On the other hand, for returning or exchanging goods due to an incorrect purchase, or because of a change of mind, it is mandatory that products are sealed to issue a refund or exchange. Please note that if are returning goods due to an incorrect purchase, or because of a change of mind, return shipping charges will be the responsibility of the customer. Additional shipping charges for delivering exchanged goods may also apply.

Incorrect or Faulty Products

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 3 days of purchase at contact@softcarecosmetics.com. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order number in the subject line so we can find your order easily and process your request promptly.

*Please note: We do not reimburse for the cost of delivery.

Refunds will be done only through the Original Mode of Payment. For cash on delivery orders, we will refund via an online store credit to be used within 6 months.

How do I change my delivery address after my order has been placed?

We process and pack your order as fast as possible. Your delivery address can only be changed by us if your order has not been shipped. To change your delivery address, email us at contact@softcarecosmetics.com

How much does shipping cost?

Shipping cost is fixed at AED 20 for orders under AED 100.

Shipping is FREE for orders above AED 100.

What is the delivery time?

Shipping to Dubai can be on the same day or the second day from placing the order.

Shipping to Abu Dhabi can take up to 2 - 3 business days.

Shipping to other Emirates can take up to 5 business days.

Delivery times are subject to change.

Can I find out the status of my order?

Email us at contact@softcarecosmetics.com or contact us through the contact form to receive shipping updates.

We deliver our products to all emirates across the UAE. Shipping will be done by a third-party courier.